Customer Service Agent

15 hours ago

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Enterprise

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Enterprise is a leading provider of mobility services. The company offers a wide range of career opportunities across various fields including internships, management training, corporate office roles, and technical positions. Enterprise emphasizes personal development and career growth within a supportive and inclusive environment. They aim to advance the world by making meaningful connections and providing impactful work experiences. Enterprise values diversity, equity, and inclusion, and supports community impact and sustainability initiatives.

Neighborhood and Airport Rentals • Car Sharing • Car Sales • Commercial Truck Rentals • Management Training Program

10,000+ employees

Founded 1957

🚗 Transport

📋 Description

• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid, and complete information by using the proper methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers.

🎯 Requirements

• Excellent customer service abilities • Track record of over-achieving quota • Good phone etiquette and communication skills • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Proficient in English • Strong data entry skills • Computer skills • Experience with outbound calling • Analytical skills • Multilingual or bilingual proficiency is a plus • Sales and upselling experience preferred • Spanish language proficiency is advantageous • At least 18 years old • High school diploma or GED • Authorized to work in the United States • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

🏖️ Benefits

• Paid Training • Paid Time Off • Flexible Schedule • Telehealth Care Plan • Training & Development • Advancement Opportunities