Entersekt
Regulatory compliance • Customer registration • 3-D Secure • QR Payments • Digital identity
Support Engineer - Bilingual, English & Spanish
December 10
Entersekt
Regulatory compliance • Customer registration • 3-D Secure • QR Payments • Digital identity
Description
• The Support Engineer plays a critical role in delivering an exceptional client experience by providing technical support for our 3D Secure Payment and Banking Authentication products and services • Manage technical inquiries, troubleshoot complex issues, and work closely with clients and developers
Requirements
• Bachelor’s degree or higher (in Engineering, Computer Science, or IT preferred) • In lieu of a degree, a High School Diploma/equivalent or Associate’s Degree and 6+ years of B2B support experience in e-commerce payment realm will be considered • 2+ years of relevant work experience in a technical client support or operations role serving SaaS clients • Advanced knowledge of authentication and payment transaction flows a strong plus • Experience in troubleshooting and resolving software issues • Excellent written and verbal communication skills; proficiency in English and Spanish, bonus for Portuguese • Preferred: A basic understanding of how Linux, MySQL, Java, Webservice APIs and AWS Kubernetes work from a support perspective
Benefits
• Exposure to cutting-edge technology • Flexible hours • Remote work • Growth opportunities
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