Systems Analyst

November 4

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EOI Service Company

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Expert evaluation of voluntary benefits market • Customized Total Compensation Statements • Electronic core benefit enrollments • Coaching employees to appropriate plan options • Promoting employers'​ Health and Wellness

51 - 200

💰 Private Equity Round on 2020-09

Description

• Support bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. • Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate. • Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties • Manage client import/exports, payroll/carrier files, and discrepancy reports • Provide on-call technical support and responses to inquiries regarding EDI vendor feeds • Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions • Routinely conduct analysis of data transactions • Make recommendations for the resolution of production problems • Work with third-party compliance approval • Quality and control management of bswift • Training client HR partners on bswift software and processes • Maintain bswift system for accuracy • Audit excel and text files • Knowledgeable in Visual Basic scripts but not limited to that language

Requirements

• Excellent case building skills using the bswift platform • Excellent EDI and Reporting building skills using the bswift platform • Excellent verbal and written communication skills. • Excellent interpersonal skills with a proven ability to collaborate with a team. • Excellent analytical and problem-solving skills. • Extensive knowledge of computer systems and programming. • Excellent organizational skills and attention to detail. • Proficient with Microsoft Office Suite or related software. • Proficient with or able to quickly learn systems and software used by the organization. • Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry • Excellent communication, project management, time management, planning, organization, and multitasking skills • Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications • Proficiency in Microsoft Excel, Microsoft Access, and Word • Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment • Ability to work well under pressure, especially during high volume client implementation periods • Ability to work with different internal teams to deliver results to clients in a professional manner • Ability to listen to feedback and adjust communication style dependent upon the audience • Ability to think critically and develop creative business solutions to meet clients’ needs • Ability to identify and implement process improvements • Proven analytical, evaluative, and problem-solving abilities • Keen attention to detail