Collaboration Reliability Engineering Lead

2 days ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

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EOS IT Solutions

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EOS IT Solutions is a company providing comprehensive IT lifecycle services, offering a wide range of solutions including supply chain management, warehousing, logistics, managed services, and hybrid workplace solutions. They specialize in areas such as networking, security, AV collaboration, and enterprise networking with an emphasis on environmental sustainability and supporting women in tech. As an Apple Authorized Reseller and a partner with organizations like Cisco and Google, EOS IT Solutions empowers customers through direct access to enterprise-grade networking solutions and green data center upgrades. Their services are designed to facilitate a seamless IT project execution on a global scale.

1001 - 5000 employees

🏢 Enterprise

📡 Telecommunications

📋 Description

• Lead, mentor, and manage a global team of 8-12 reliability engineers. • Foster ownership, accountability, and collaboration within the team. • Develop team members technical and professional skills through coaching and performance reviews. • Oversee maintenance of highly available and scalable architecture including Cisco server templates, endpoints, edge & proxy appliances. • Develop, present, and achieve service-level objectives (SLOs), service-level agreements (SLAs), and key performance indicators (KPIs). • Perform quality assurance on video conferencing infrastructure, calendar tooling, touch panel hardware, automation bots, Cisco endpoints, and call center tooling. • Drive incident response, root cause analysis, and post-mortem processes to identify and address reliability issues impacting users. • Implement proactive monitoring, alerting, and automation to minimize downtime and improve recovery times in live production environments. • Identify opportunities to improve system performance and reduce operational toil. • Work closely with engineering, security, networking, and third-party vendors to resolve support cases and critical escalations. • Provide highly-visible communications to hundreds of users regarding large scale changes and updates. • Lead efforts to automate repetitive tasks, ensuring efficient system operations.

🎯 Requirements

• 3+ years of experience in Reliability Engineering or similar roles. • Experience implementing and coordinating telemetry using monitoring tools like Splunk, Grafana, and Prometheus, or similar technologies. • Hands-on experience with VMware from a VM deployment, lifecycle and API/CLI perspective. • Understanding of ITIL processes, service management principles, and IT service delivery best practices. • Experience as an automation advocate with a history of removing operational toil via software. • Experience supporting internet-facing production services and distributed systems, including: Deployments, On-Call rotations, and Incident management. • Familiarity with Bash, Python, Terraform, and REST APIs. • Fundamental understanding of networking protocols (e.g., HTTP, TCP/IP, WebRTC, SIP). • Knowledge of infrastructure components (e.g., load balancers, firewalls, DNS).