Customer Success Representative

August 26

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ePaisa - enabling digital commerce

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mobile payments • credit card payment • point of sale • loyalty • bill payment

51 - 200

💰 $1M Seed Round on 2017-12

Description

• The CSRs will provide support to customers in the restaurant and hospitality industry for eatOS • Conduct outbound sales as the initial point of contact to prospecting clients • Obtain relevant information to handle product and service inquiries • Deal directly with customers either by telephone or emails • Provide remote support to customers • Create customer satisfaction in every call/chat • Schedule demos for inside sales agents • Handle and resolve customer complaints • Maintain a customer database • Communicate and coordinate with internal departments

Requirements

• At least 1 year of experience in customer-facing roles (Customer Service or Customer Success) • Excellent interpersonal verbal and written communication skills • Ability to work independently, a positive attitude and a team player mentality • Proficiency in MS Office applications • Excellent customer-focused service skills • Attention to detail, aptitude for learning and a passion for solving problems