Equiniti
Business Process Services Provider • Financial Services • Share registration • Pension services • HR and employee benefits
5001 - 10000
Client Services Manager
October 22
Equiniti
Business Process Services Provider • Financial Services • Share registration • Pension services • HR and employee benefits
5001 - 10000
Description
• The Client Services Manager plays a pivotal role in supporting the clients of Equiniti Customer Resolutions’ (EQCR) workflow management technology. • The core focus is acting as the primary liaison between the clients using the platform and the business. • Provide day to day client relationship management, supporting finance and legal processes. • Help clients get the most from the platform. • Identify where EQCR can provide enhancements to the existing solution.
Requirements
• Educated to degree level or equivalent, or demonstrate equivalent work experience. • Good knowledge of software delivery and support processes. • Comfortable hosting and facilitating meetings with diverse groups of stakeholders, both remotely and in person. • Excellent organisational skills with an ability to handle multiple complex and concurrent requirements within agreed timescales. • Good skills in MS Office. • Knowledge of customer resolutions (complaints and remediation) processes, regulations and operations an advantage. • 1+ years’ experience within the IT sector, with experience in software implementations and support across SaaS and/or on-premise applications. • Significant experience in managing client relationships. • Experience dealing with varied stakeholders including senior (C-Suite) execs. • Experience within financial services, complaints or customer resolutions preferred.
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