Director of Technical Support and Service Training

August 27

Apply Now

Receive Emails with Similar Jobs

EquipmentShare

WebsiteLinkedInAll Job Openings

Helping thousands of contractors build with control through technology and equipment solutions.

1001 - 5000

💰 $1.2G Debt Financing on 2021-08

Description

• EquipmentShare is searching for a Director of Technical Support and Service Training to support our team as the department continues to grow. • The Director will be the leader of a national organization of service and technical trainers. • Develop a project and a business plan to create a technical support and ensure a strategic plan to support EquipmentShare operations and customers. • Ensure timely and effective resolution of technical issues and exceed external and internal customer expectations. • Optimize processes and implement best practices to enhance customer satisfaction.

Requirements

• Bachelor’s degree in engineering, business or related • Experience in equipment maintenance • A strong understanding of all aspects of service, parts, and warranty • 4-5 years managing a technical support and training organizations • Project management is a plus • A strong understanding of training and technical support in heavy equipment or industrial machinery market • The ability to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services • Must be extremely detail-oriented • Excellent communication and problem-solving skills • The ability to build, nurture, and maintain relationships with OEMs and customers throughout every step of the support

Benefits

• Competitive salary. • Medical, Dental and Vision coverage for full-time employees. • 401(k) and company match. • Generous paid time off (PTO) plus company paid holidays. • Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch). • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees. • Seasonal and year round wellness challenges. • Company sponsored events (annual family gatherings, happy hours and more). • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. • Opportunities for career and professional development with conferences, events, seminars and continued education.