Senior Medical Information Manager

Yesterday

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

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ERGOMED

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ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

Oncology • Neurology • Respiratory diseases • Orphan drugs • Metabolic diseases

1001 - 5000 employees

Founded 1997

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• We are looking to strengthen our growing Medical Information Management Team. • The role will be focused on supporting a Medical Information Teams in the delivery of Medical Information (MI) Services. • The successful applicant will be responsible for client communication and service delivery for global MI programs. • Principle Responsibilities include: Line management of a Medical Information Teams. • Responsible for leading, educating and mentoring enquiry handlers to provide the highest quality Medical Communications services. • Ensuring the delivery of a high quality MI service, and for maintaining compliance with KPIs, regulations and company policies in accordance with any Pharmacovigilance and Medical Information agreements. • Supporting all aspects of outsourced Medical Information service delivery including, program management, Medical Information services set-up, program expansion and program compliance. • Developing client relationships, identify and implement process improvements and supporting business development • Participates in client audits and inspections • Ensuring compliance with PV regulatory obligations; assist with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA)

🎯 Requirements

• Life Science Degree or equivalent. • Healthcare degree is an advantage. • Program management experience, preferably in a Pharmacovigilance or Medical Information environment • Prior experience supervising within a Call Center operation, preferably in a Medical Information environment • Experience mentoring, training and line management • Critical thinking and creative problem solving skills • Relationship building skills • Excellent communication skills

🏖️ Benefits

• Training and career development opportunities internally • Strong emphasis on personal and professional growth • Friendly, supportive working environment • Opportunity to work with colleagues based all over the world, with English as the company language