Customer Success Manager

March 16

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Espresa

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HR Software • Employee Resource Groups • Employee Engagement • Employee Experience • Culture Benefits

51 - 200

Description

• Establish a trusted relationship with each assigned client and drive the value of our products and services • Assist customers with setting up and navigating programs and our platform • Wow clients and fellow employees, and develop accounts into enthusiastic references • Proactively fulfill customer needs and think about what's next • Establish clear goals and milestones • Look for opportunities to increase value provided to the customer with additional modules • Assist in creating training courses and educational materials for customer success • Continuously improve existing processes within the company • Provide customers with expert knowledge of our solutions and best practices • Be on the front lines of customer support and program manage implementations and escalations

Requirements

• 3-5 years of Customer Success experience in a B2B SaaS environment supporting HR customers • Driven, eager to learn, detail-oriented, and adaptable • Familiarity working with medium and large organizations in the HR Tech space • Impeccable written and verbal communication skills with high EQ • Strong team player • Positive energy, drive, and problem-solving skills • Effective time management • Natural tendency to problem-solve for a broader range of activities • Bachelor’s degree or relevant experience • Proficient with MS Office and G-Suite applications • Comfortable with technology and quick to learn complex software applications • Familiar with common internet/mobile terms and their use • Familiar with email newsletters and some design tools • Familiar with mobile apps • Comfortable with doing presentations and guiding customer implementations

Benefits

• Join a growing team of tenacious builders, designers, and people igniters • Help transform the industry of personal benefits for good • Build relationships with customers • Impact Espresa's overall success • Have opportunities for growth