Patient Financial Services Representative

2 days ago

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Logo of Essentia Health

Essentia Health

10,000+

πŸ’° $225k Grant on 2022-08

Description

β€’ Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. β€’ Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. β€’ Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. β€’ Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. β€’ Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. β€’ Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. β€’ Position may handle incoming patient mail with the potential to respond to inquiries via written communication.

Requirements

β€’ Experience with handling cash payments, self-pay collections and exceptional customer service skills. β€’ Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs β€’ Experience in customer service, call center and/or collections β€’ Minimum of 2 years of experience in Call Center, Collections, Medical Insurance Billing and/or Health Care. β€’ Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.

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