IT Support Engineer

October 19

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EUROPEAN DYNAMICS

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Information & Communication Technologies • e-Government • e- Business • e-Procurement • content, document and knowledge management

501 - 1000

Description

• We currently have a vacancy for an IT Support Engineer fluent in English, to offer his/her services as an expert remotely. • The successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site. • Handle Service Desk calls, manage incident resolution workflows, and support end users effectively. • Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities. • Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery. • Handle incoming calls using ServiceNow and task management. • Create relevant documentation as well as user manuals.

Requirements

• University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT. • Excellent experience with IT user support. • Excellent experience with Service Now, opening tickets, forwarding as well as resolving them. • Excellent experience with Confluence and Jira. • Excellent experience with user support documentation, including the creation of SOPs and user manuals. • Experience with Backup and restore and system administration in Linux/Windows. • Good Knowledge of cloud environments and deployments (Preferably AWS). • Experience with Task Automation and DevOps would be considered an asset. • Excellent command of the English language.

Benefits

• If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (17665/10/2024). • We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. • You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. • EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally. • As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.