Everbridge
Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging
1001 - 5000
Associate Technical Support Engineer
October 31
Everbridge
Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging
1001 - 5000
Description
• Everbridge seeks an Associate Technical Support Engineer to join our team in Hungary. • This is a remote/home-based position that can be based anywhere in Hungary. • Working hours align with US hours, 17:00 - 2:00am, Monday to Friday. • Provide support to customers using Everbridge products. • Isolate, diagnose, and reproduce technical issues in a timely manner. • Recommend solutions and document all work in a call tracking system. • Contribute to the public knowledge base.
Requirements
• Minimum 2 years of experience in a technical, customer-facing role. • Familiarity with email components, SFTP, API/SSO technologies. • Understanding of OS fundamentals, databases, and SQL. • Knowledge of network setups, including hardware and software components. • Proficiency in TCP/IP architecture and internet/web technologies. • Ability to troubleshoot common issues like cookies, Java, and HTML. • Experience with log analysis tools like Sumologic. • Exposure to areas like IIS, databases, Active Directory, and PowerShell is advantageous. • Strong time-management and organizational skills. • Team player with the ability to work independently. • Fluency in English
Benefits
• Comprehensive healthcare coverage to ensure your well-being. • Life & Total Permanent Disability Insurance to protect you and your loved ones. • Cafeteria plan.
Apply Now