International Operations Responder - Emergency Call Handler

October 25

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Everbridge

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Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging

1001 - 5000

Description

• Everbridge, a global provider of critical communications and enterprise safety solutions, are seeking an International Operations Responder / Emergency Call Handler to be based in Budapest, Hungary! • This remote, home-based position can be located anywhere in Hungary. • We are a technology led, business resilience and critical event management solutions company offering among other things 24/7/365 global assistance to the expatriate and business travelling employees of our clients. • In this role as an International Operations Responder, you will be reporting to the Lead International Operations Responder and be responsible for coordinating the handling of the initial incident reports, resource dispatching, emergencies, and communications. • As an integral member of our dynamic team, you will take charge of day shift, night shift, and weekend shift duties, all of which form an essential part of your responsibilities as an International Operations Responder.

Requirements

• Experience in emergency response, customer service, or call center environment • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written) • Ability to work under pressure and manage multiple tasks simultaneously • Problem-solving and critical thinking abilities • Empathy, professionalism, and calmness in stressful situations • Flexibility to adapt to changing needs and priorities • Self-motivation and proactive approach to work • Proficiency in MS Office and willingness to learn new systems • Excellent customer service skills • Availability to work flexible hours including days, nights, weekends, and holidays.

Benefits

• Comprehensive healthcare coverage to ensure your well-being. • Life & Total Permanent Disability Insurance to protect you and your loved ones. • Cafeteria plan.