International Operations Responder

March 11

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Everbridge

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Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging

1001 - 5000 employees

Founded 2002

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking an International Operations Responder to join our team. This remote, home-based position can be located anywhere in the United Kingdom. • We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients. • As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication. • This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance.

🎯 Requirements

• Experience in emergency response, customer service, or call center environment • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written) • Ability to work under pressure and manage multiple tasks simultaneously • Problem-solving and critical thinking abilities • Empathy, professionalism, and calmness in stressful situations • Flexibility to adapt to changing needs and priorities • Self-motivation and proactive approach to work • Proficiency in MS Office and willingness to learn new systems • Excellent customer service skills • Availability to work flexible hours including days, nights, weekends, and holidays.

🏖️ Benefits

• Comprehensive healthcare coverage to ensure your well-being. • Life & Total Permanent Disability Insurance to protect you and your loved ones. • Cafeteria plan.