EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
SaaS • Software • Services • SMB
Customer Marketing Manager - Retention & Advocacy
March 21
EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
SaaS • Software • Services • SMB
📋 Description
• Engage existing customers through global customer marketing programs. • Onboard and drive usage of products early in the customer lifecycle. • Create educational campaigns & content for deeper product usage. • Collaborate with Customer Success and Support teams for impactful content delivery. • Deliver critical information on new functionality and updates via multi-channel approach. • Build customer advocacy and foster community engagement. • Utilize data & insights to enhance effectiveness and efficiency of efforts.
🎯 Requirements
• 5+ years marketing experience at a SaaS or relevant technology company. • Exceptional onboarding & adoption marketing campaign ideation and creation. • Experience with ‘self-service’ customer support models (desired). • Strong copywriting and communication experience. • Customer-centric mindset with a passion for building strong customer relationships. • Strategic thinker with the ability to translate strategy into actionable plans. • Excellent influencing and communication skills. • Hands-on experience with CRM, Email Automation and customer management tools. • Demonstrable experience in lead funnel management and leveraging customer lifecycle data to prioritise program activity. • Ability to demonstrate marginal gains through the optimisation of existing processes and campaigns.
🏖️ Benefits
• Additional annual leave for work-life balance. • Flexibility to work from home or office. • High-spec home office setup. • Professional development budget for growth. • Annual wellness allowance to support wellbeing.
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