EverService Holdings, LLC
EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.
Call Center Intake Specialist
March 21
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
🚫👨🎓 No degree required
EverService Holdings, LLC
EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.
📋 Description
• About Alert Communications: • Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. • Our company culture is people focused; the happiness of our team is a top priority. • As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. • Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the represented law firm that we partner with. • *** Must be able to work Holidays and Weekends *** • Provide exceptional customer service to establish or maintain a relationship between our clients and their callers • Input caller information accurately to properly classify the call • Follow specific prompts to obtain detailed, fact specific information from the caller • Follow all account specific instructions including scripted verbiage • Complete all caller intakes accurately by following correct paths and instructions • Identify and escalate priority issues accordingly • Adjust communication style for each call, conveying confidence and empathy where appropriate • Meet productivity goals • Manage on system time efficiently to maximize productivity • Manage and record off system time appropriately, honestly, and accurately
🎯 Requirements
• Applicants must be in Pacific Daylight or Mountain Daylight Time Zones • 2+ years of experience in a high call volume environment, with legal industry experience preferred • Excellent written and verbal communications skills, specifically spelling and grammar • Ability to read, write and speak English fluently • Ability to work weekends and holidays • Ability to type 30 wpm with 94% accuracy • Computer proficiency skills and ability to work with multiple systems and monitors • Internet Requirements: • High speed internet (at least 10 Mb upload and at least 50 Mb download) • Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided)
🏖️ Benefits
• Remote-First Environment • Medical, Dental & Vision Insurance • 401K • Employee Assistance Program • Paid Time Off
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