Customer Service Representative

November 5

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Everything But Water

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501 - 1000

Description

• Handle incoming customer inquiries promptly and professionally via phone, chat, and email • Research and resolve delivery issues • Review new orders • Update customer profile and payment information • Enforce policies and procedures to ensure call center is running efficiently • Communicate with fulfillment center and stores to ensure proper handling of orders • De-escalation of customer complaints to ensure customer satisfaction • Support a productive work environment with a positive attitude and a dedication to providing superior customer service

Requirements

• High school diploma or general education degree required; some college preferred • 1 year of call center or administrative phone experience required • Availability must include nights, weekends, and holidays • Strong typing skills preferred; 35 WPM (words per minute) minimum, required • Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook) • Good organizational, prioritizing and time management skills • Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact • Ability to work well within a team environment • Ability to work independently with or without direction from supervisor • Ability to lift and move up to 10 lbs • Ability to sit for extended periods of time • Must be able to conduct phone calls for up to seven hours a day • Must be fluent in English (speak, read, write) • Must be able to provide a quite work-from-home environment