IOC Analyst - Intermediate
October 24
Description
• We are looking for an Integrated Operations Center (IOC) Analyst to join our team. • Provide exceptional monitoring and response to improve CX. • The IOC proactively monitors the availability and performance of services supporting business critical systems at Q2. • Respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages. • Use various tools and problem-solving skills to recognize and resolve issues for customers. • Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. • Monitor and analyze logs and alerts to identify and mitigate security incidents. • Document troubleshooting results and provide regular status updates to impacted customers. • Create and maintain operational runbooks in support of new infrastructure. • Responsible for ensuring efficient resolution of incidents through people, process and technology. • Flexible to work in 24*7 environment.
Requirements
• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree with 1+ years of experience. • Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment • Must work effectively within a team environment. • Operations background (e.g., at some point working in NOC, as a sysadmin, etc.) • Experience on Automation tools and procedures • Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory • Basic knowledge of networking concepts • Basic level exposure to virtualized environments • Basic knowledge of application support within multi-tier environments (web, application, database) • Basic knowledge of incident, change, and problem management principles • Previous experience with Linux Systems Administration • Experience with any of the following tools: PagerDuty – Preferred • LogicMonitor – Preferred • Splunk – Preferred
Benefits
• Health & Wellness • Remote Work Opportunities • Flexible Time Off • Career Development & Mentoring Programs • Health & Wellness Benefits, including a 12-week paid sabbatical for eligible new parents. • Employee Peer Recognition Programs – “You Earned it” • Community Volunteering & Company Philanthropy Programs • Employee Peer Recognition Programs – “You Earned it”
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