IOC Analyst - Intermediate

October 24

Apply Now

Description

• We are looking for an Integrated Operations Center (IOC) Analyst to join our team. • Provide exceptional monitoring and response to improve CX. • The IOC proactively monitors the availability and performance of services supporting business critical systems at Q2. • Respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages. • Use various tools and problem-solving skills to recognize and resolve issues for customers. • Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. • Monitor and analyze logs and alerts to identify and mitigate security incidents. • Document troubleshooting results and provide regular status updates to impacted customers. • Create and maintain operational runbooks in support of new infrastructure. • Responsible for ensuring efficient resolution of incidents through people, process and technology. • Flexible to work in 24*7 environment.

Requirements

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree with 1+ years of experience. • Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment • Must work effectively within a team environment. • Operations background (e.g., at some point working in NOC, as a sysadmin, etc.) • Experience on Automation tools and procedures • Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory • Basic knowledge of networking concepts • Basic level exposure to virtualized environments • Basic knowledge of application support within multi-tier environments (web, application, database) • Basic knowledge of incident, change, and problem management principles • Previous experience with Linux Systems Administration • Experience with any of the following tools: PagerDuty – Preferred • LogicMonitor – Preferred • Splunk – Preferred

Benefits

• Health & Wellness • Remote Work Opportunities • Flexible Time Off • Career Development & Mentoring Programs • Health & Wellness Benefits, including a 12-week paid sabbatical for eligible new parents. • Employee Peer Recognition Programs – “You Earned it” • Community Volunteering & Company Philanthropy Programs • Employee Peer Recognition Programs – “You Earned it”

Apply Now

Similar Jobs

October 1

AltScore

11 - 50

Analyzes credit viability for SMEs at AltScore, providing financial solutions and managing risk.

🇲🇽 Mexico – Remote

💵 $30k - $50k / year

💰 $3.5M Seed Round on 2022-10

⏰ Full Time

🟢 Junior

🧐 Analyst

September 23

Kueski

501 - 1000

Analyze store segmentation models for Kueski's BNPL operations to drive profitability.

September 20

Manage project budgets and analytics for financial objectives at Thermo Fisher.

September 16

Analyze customer interactions to enhance satisfaction for NCR Voyix.

Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com