ServiceNow Quality Assurance Engineer

4 days ago

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Mobility • Digitalization • Maintenance • Scheduling • Field Service

201 - 500

Description

• The ServiceNow Quality Assurance Engineer is responsible for validating and ensuring the quality, functionality, and performance of ServiceNow applications and solutions. • This role involves working closely with developers, business analysts, and product owners to ensure that ServiceNow applications meet business requirements, user expectations, and performance standards. • You will design, implement, and execute test cases, automate tests, and report defects to ensure the successful delivery of high-quality software solutions built on the ServiceNow platform. • Develop and execute detailed test plans and test strategies for ServiceNow applications, customizations, and integrations. • Design, document, and maintain detailed test cases for functional, regression, integration, and performance testing of ServiceNow solutions. • Create and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF), as well as other automation tools such as Selenium or Jenkins. • Identify, log, and manage defects in Jira or another issue-tracking system. • Test integrations between ServiceNow and other systems to ensure data integrity, synchronization, and functionality. • Conduct performance and load testing to evaluate the platform’s scalability and responsiveness. • Create and maintain clear and concise documentation of test cases, test results, defect logs, and test summaries.

Requirements

• 5+ years of hands-on experience in Quality Assurance or Software Testing, with experience specifically working with the ServiceNow platform • Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies • Experience with REST/SOAP APIs and testing API integrations • Ability to troubleshoot, identify root causes of issues, and propose solutions • Strong attention to detail and thoroughness in test execution • Excellent written and verbal communication skills • Ability to work collaboratively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders • ServiceNow Certified System Administrator or other ServiceNow certifications • Experience in Continuous Integration / Continuous Deployment (CI/CD) processes and tools • Familiarity with Agile/Scrum development processes • Knowledge of ITIL or other IT service management frameworks

Benefits

• Work from Home • Training & Development Programs (Learning Credits Available for Certifications) • Competitive Paid Time Off Benefits • Competitive Salary & Incentive Compensation Program • Annual company trips in the United States and Globally • High autonomy with the possibility to implement topics holistically and independently