Vice President of Customer Success

September 26

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Exasol

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Database • Data Warehouse • Big Data • Business Intelligence • Analytical Database

201 - 500

💰 Series A on 2013-09

Description

• Develop and execute a global customer success strategy that aligns with Exasol's overall business objectives. • Build, develop, and lead a world-class customer success team that delivers exceptional customer experiences. • Foster strong relationships with key customer stakeholders and ensure their success with Exasol's products and services. • Drive customer adoption and usage of Exasol's products and services, ensuring high levels of customer satisfaction and retention. • Identify and pursue opportunities for customer expansion, including upsells and cross-sells. • Define and track key customer success metrics, such as customer satisfaction, retention, and expansion. • Act as a strong customer advocate within Exasol, ensuring that customer feedback is heard and acted upon. • Partner closely with other departments, such as sales, marketing, and product development, to ensure alignment and deliver a seamless customer experience.

Requirements

• 10+ years of experience in a sales and support organization. • 5 years of experience in a customer success position, with at least 2 years in a leadership role. • Experience from B2B, complex software, preferably in infrastructure software deployed both on-premises and in the cloud. • Proven ability to build, develop, and lead high-performing teams. • Strong customer orientation and a passion for delivering exceptional customer experiences. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Strong understanding of enterprise software and data analytics. • Proven track record of achieving results in a fast-paced, dynamic environment. • Experience in start-up and small organizations. • German language skills.

Benefits

• Monthly home office allowance • Volunteering options • Floating days • Secure pension plans (location-dependent)