Customer Success Manager
November 29
Description
• Exely is a global IT company specialising in online solutions and websites for hotel industry. • We help hoteliers increase their direct sales and automate operations. • Our client base includes over 3500 properties from 56 countries. • We are committed to delivering exceptional customer service and support. • Our team works from 20 countries in APAC and EMEA regions, speaking 35+ languages. • We are looking for a Customer Success Manager to increase revenue of our clients in Bali, Indonesia. • You will be the primary contact for local clients, addressing queries or issues early on. • You will observe and evaluate client performance to enhance it and provide suggestions. • Arrange frequent check-ins and quarterly business reviews to monitor client progress. • Work alongside internal teams to fix client problems promptly. • Work with the current customer base proactively to boost direct online sales. • Participate in local events and engage in proactive marketing activities. • Maintain good knowledge of our products and industry trends. • Promote clients' interests within the organization, encouraging new product feature creation based on feedback.
Requirements
• Based in Bali, Indonesia; • At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines; • Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage; • Knowledge of revenue structure of hoteliers would be a great advantage; • Strong communication skills, both written and verbal Bahasa Indonesian and English; • Very proactive, able to build strong relationships with clients; • Strong analytical skills; • Comfortable with CRM and computer software (Excel, Power BI); • Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
• Competitive salary based on your experience; • Commissions based on KPI; • It's remote full time job with working hours 09AM-6PM (timezone where you are located in); • Laptop, headset and mobile phone for work; • You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings; • The start-up environment is fast-paced and constantly growing, with full support from our established international team; • The company covers business trips around Indonesia; • English Speaking Club with colleagues from around the world; • Online&Offline camps, workshops and gatherings; • Network with colleagues from all over the world (Random Coffee Program).
Apply Now