Customer Support Manager
5 days ago
Description
• Exely is a global IT company specialising in online solutions and websites for hotel industry. • We help hoteliers increase their direct sales and automate operations. • In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers. • This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments. • Are you passioned about helping people and building long-term relationship with them? • Apply for Customer Support Manager at Exely. • Guide hoteliers on navigating the Exely Solutions effectively. • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way. • Manage hoteliers feedback and escalate it to the relevant department. • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests.
Requirements
• Based in Bandung, Indonesia; • Minimum of one year in customer service, preferably within an IT company or call center • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous • Excellent communication skills and willingness to work in a team • Analytical mindset with the ability to make data-driven decisions • Skills for solving work tasks and optimizing processes • Results-oriented approach and ability to work in a dynamic environment • Proficient in Bahasa Indonesian as a native language, and advanced level of English • Proficient in using CRM and computer software (JIRA) • Knowledge of ticket and helpdesk systems would be advantageous.
Benefits
• Competitive salary based on experience; • Bonuses based on your KPI after 03 months of probation; • Laptop and headset for work after 03 months of probation; • Health insurance after 03 months of probation; • Start-up environment fast-paced and constantly growing, with full support from our established international team; • You will have a dedicated manager, with onboarding and constant support; • English Speaking Club with native teachers and colleagues from all over the world; • Online & Offline camps, workshops and gatherings; • Network with international colleagues through Random Coffee Program.
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