Customer Support Specialist
November 30
Description
• Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. • In the role of Customer Support Specialist your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. • This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team. • Apply for Customer Support Specialist at Exely if you are passionate about helping people and building long-term relationships with them.
Requirements
• Minimum of one year in customer service, preferably within an IT company or call center • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous • Bachelor's degree in Business, Management, Computer Technology, Tourism or related field • Excellent communication skills and willingness to work in a team • Analytical mindset with the ability to make data-driven decisions • Skills for solving work tasks and optimizing processes • Results-oriented approach and ability to work in a dynamic environment • Proficient in Bulgarian as a native language, and advanced level of English • Proficient in using CRM and computer software • Knowledge of ticket and helpdesk systems would be advantageous.
Benefits
• Opportunity to work in an international team of professionals setting trends in the field of high-tech solutions in the hospitality industry • Start-up environment fast-paced and constantly growing, with full support from our established international team. You will have a dedicated manager, with onboarding and constant support. • Competitive salary based on your experience • Bonus based on successfully completed work tasks after probation period • Flexible working hours and remote or hybrid option. You can be located outside of Sofia but you should have a possibility to be in Sofia during onboarding and training period (3-6 months) • 20 days of paid annual leave (+1 day for each completed year up to 25) • Paid seminars, conferences, entertainment • Free coffee, tea, fruit in the office • Corporate equipment
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