Expedia Group
Expedia Group is a leading global travel company that specializes in offering a variety of travel services, including cruises, vacation packages, hotels, and vacation rentals. The company provides customers with the opportunity to explore numerous destinations around the world while ensuring access to exclusive deals and a wide selection of travel options. With a strong focus on customer experience and satisfaction, Expedia Group strives to be a comprehensive solution for travelers seeking memorable vacation experiences.
Technology • Travel • Ecommerce • Sales • Hotels
Mobile Customer Support Representative
February 17
Expedia Group
Expedia Group is a leading global travel company that specializes in offering a variety of travel services, including cruises, vacation packages, hotels, and vacation rentals. The company provides customers with the opportunity to explore numerous destinations around the world while ensuring access to exclusive deals and a wide selection of travel options. With a strong focus on customer experience and satisfaction, Expedia Group strives to be a comprehensive solution for travelers seeking memorable vacation experiences.
Technology • Travel • Ecommerce • Sales • Hotels
📋 Description
• As North America's largest retail travel agency franchise, Expedia Cruises provides a variety of vacation products. • The mobile customer support representative will excel in meeting customers' expectations. • Responsibilities include generating sales leads, maintaining records, and managing incoming calls. • The role requires building good customer relationships and resolving complaints promptly. • Adhere to best data management practices and maintain a high standard of accuracy and efficiency.
🎯 Requirements
• High school diploma or equivalent. • Experience in customer service. • Strong telephone etiquette. • Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management. • Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. • Good communication skills and the ability to collaborate with staff members. • Familiarity with CRM tools. • Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite. • Excellent communication skills. • Ability to manage multiple tasks at once. • Ability to adapt to different personalities.
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