Experience.com
Social Media • Automated Workflow • Real Estate • Mortgage • Enterprise Reputation Management
51 - 200
Director, Quality Assurance
May 15
Experience.com
Social Media • Automated Workflow • Real Estate • Mortgage • Enterprise Reputation Management
51 - 200
Description
• Lead and manage existing QA team • Develop and implement comprehensive QA strategy • Oversee the development and execution of test plans • Lead efforts in UI/UX testing • Implement best practices for customer experience testing • Lead automation strategy and management of automated test cases • Collaborate with cross-functional teams • Continuously assess and improve QA processes • Stay abreast of latest trends in quality assurance • Encourage innovation within QA team
Requirements
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field • 15+ years of experience in Quality Assurance with a focus on acceptance criteria testing and UI/UX • Proven leadership experience, ideally managing a large QA team • Strong knowledge of QA methodologies, tools, and processes • Experience in implementing customer experience and engagement testing • Excellent communication and interpersonal skills • Strong analytical and problem-solving abilities • Fluent in English with excellent verbal and written communication skills
Benefits
• Increased customer satisfaction • Brand loyalty • Improved online reputation and visibility • Enhanced employee engagement • Compliance enforcement
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