Head of Operations

March 28

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Extenteam

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Extenteam is the #1 remote staffing solution for Property Management and Hosts of all sizes, offering significant cost savings compared to local hiring. They streamline operations by connecting Property Managers with top global talent, providing services such as dedicated team members, 24/7 guest communication, and tailored staffing solutions. Focused on elevating the hospitality experience, Extenteam supports vacation rental managers with essential roles including guest services, reservations support, and back-office coordination.

Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry

201 - 500 employees

🤝 B2B

🛍️ eCommerce

👥 HR Tech

📋 Description

• About Us: We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. • About the Role: Extenteam seeks an innovative and organized Head of Operations to lead cross-functional teams across finance, customer success, talent, product and data. • Key Responsibilities: Oversee day-to-day operations of the business, ensuring targets are met or exceeded. • Key Responsibilities: (Re)define and establish KPIs and performance metrics for operations and leadership teams to drive accountability and success. • Key Responsibilities: (Re)develop and optimize scalable processes and systems to enhance efficiency and support growth. • Key Responsibilities: Provide regular updates to leadership, emphasizing operational performance, key insights, and growth opportunities. • Key Responsibilities: Lead high-priority projects, ensuring alignment with corporate goals and timely execution. • Key Responsibilities: Prepare detailed reports and analyses to support data-driven decision-making. • Key Responsibilities: Oversee the implementation of operational improvements to meet strategic growth objectives. • Key Responsibilities: Foster a collaborative, high-performance culture aligned with the company’s values and objectives. • Key Responsibilities: Manage and enhance remote work technologies to boost team productivity and connectivity. • Key Responsibilities: Take initiative, execute with excellence, embrace continuous learning, and consistently strive for improvement.

🎯 Requirements

• Proven Experience: A minimum of 6–8 years in management consulting, senior operations, or leadership roles, ideally in financial services, private equity, or tech/SaaS environments. • Educational Background: Bachelor’s degree in engineering, finance, business, or a related field required; MBA degree strongly preferred. • Analytical Skills: Strong analytical background with experience working with large data sets, extracting insights, and building dashboards using no-code integrations. • Financial Acumen: Deep understanding of financial principles, including forecasting, budgeting, and internal auditing. • Strategic Thinker: Ability to develop and execute long-term strategies that align with organizational goals. • Leadership: Proven ability to build, lead and inspire globally distributed teams. • Exceptional Communication: Excellent organizational, verbal, and written communication skills. • Adaptability: Comfortable operating in a high-growth, fast-paced environment with changing priorities. • Additional Requirements: Willingness to spend 2–4 weeks with the founder in Miami or Europe during the onboarding period.

🏖️ Benefits

• Competitive base salary with eligibility for an annual cash bonus. • Flexible work schedule and generous vacation policy. • Remote work opportunities with occasional travel requirements.