Premier Resident Engineer
November 12
Description
• Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT! • Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support. • We provide an enhanced level of post-sale support to customers that purchase this white glove program. • The PRE provides technical guidance, technical recommendations, issue escalation support and consultation for the Extreme Network products used by customers.
Requirements
• Bachelor's degree in technical field, Masters in Computer Science, or equivalent work experience • 8-10 years' experience in a technical support environment including significant exposure to layer 1 through layer 7 troubleshooting, signaling, data analytics, and switching and routing. Strong preference for Cloud, Ethernet Fabrics and Network Management • Business level communication required in Spanish and English. Additional languages would be an advantage. • Extreme certification(s) must be acquired within 1 year of employment or similar industry certifications • Excellent IP networking fundamentals and extensive experience in the application of IP protocols. • Understand network architectures including the roles of routers, switches, and application Resident controllers. • In-depth knowledge of and experience with major internet routing protocols; specifically, BGP and OSPF • Experience / Knowledge of Extreme Networks wired portfolio, Switch Engine (ExOS), Extreme IP Fabric. • Experience / Knowledge of ExtremeCloud Orchestrator (EFA). • Experience / Knowledge of ExtremeCloud IQ, Site Engine, Analytics, Secure & Access Control. • MPLS proficiency - VLL/VPLS/MPLS, RSVP, LDP, FRR (detour/bypass), VXLAN EVPN. • Excellent network analysis fundamentals and robust troubleshooting skills. Must be able to teach others and grow functional expertise of broader team. • Customer first attitude - Customer satisfaction through unsurpassed support drives you. • Must have very strong interpersonal ‘soft' skills. • Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner. • Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations. • Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, an initiative-taker, and have proven ability to function effectively with little direct supervision. • Comfortable with technical and business English usage (documents reading, e-mails, conference calls
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