Senior Application Support Engineer

March 30

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EXUS

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Banking • Telecom • Information Technology • Software • Debt Collection Software

51 - 200

Description

• Incident registration and management through EXUS’ Helpdesk software • Analysis, resolution and follow up of reported incidents with the Engineering teams • Development of Change Requests, testing, installation and maintenance of EXUS’ proprietary software (by using PL/SQL Developer) • Monitoring, health check and application housekeeping of our managed service cloud environments • Mentoring and guiding less experienced team members • Regular communication with our clients

Requirements

• University Degree in Computer Science or relevant discipline • At least 5 years of relevant working experience • Experience in Collections/Banking systems will be highly appreciated • Very good knowledge of PL/SQL and Oracle Databases, DBA skills will be highly appreciated • Customer focused mentality with attention to detail and accuracy • Discipline in properly following up all customer requests • Strong communication, presentation and writing skills in English • Ability to work in shifts if needed

Benefits

• Fully remote work setup • Competitive salary • Inclusive work environment & Well-being Program • A clear induction program & a mentoring buddy to help you • Private health insurance allowance