Senior Oracle PL/SQL Customer Support Engineer
March 19
Description
• Provide L3 technical application support to a production application, systems, and business team. Investigate incidents, interruptions, or bugs in operational systems. Perform triaging and problem-solving to identify issues, and implement change or workaround to ensure continued use of the application. • Configure the Application via SQL Queries and code manipulation to optimize workflows and improve the productivity and efficiency of overall order fulfillment processes. • Serves as an escalation point to resolve application-based issues fielded by Tier 2 Application support. • Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organizations. • Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems. • Perform queries in Postgres, analysis of service and server logs, truncating log files to clear space, etc. • Serves as an escalation point for the Tier 1 and 2 resources for issues arising in production. • Improve configurations at new production sites. • Incident registration and management through EXUS’ Helpdesk software • Analysis, resolution, and follow-up of reported incidents with the Engineering teams • Development of Change Requests, testing, installation, and maintenance of EXUS’ proprietary software (by using PL/SQL Developer) • Monitoring, health check, and application housekeeping of our managed service cloud environments • Mentoring and guiding less experienced team members • Regular communication with our clients
Requirements
• University Degree in Computer Science or relevant discipline • At least 8 years of relevant working experience • Experience in Collections/Banking systems will be highly appreciated • Very good knowledge of PL/SQL and Oracle Databases, DBA skills are required • Customer-focused mentality with attention to detail and accuracy • Discipline in properly following up all customer requests • Strong communication, presentation, and writing skills in English
Benefits
• Fully remote work setup • Competitive salary • Inclusive work environment & Well-being Program • A clear induction program & a mentoring buddy to help you • Private health insurance allowance
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