F6S
F6S is a platform where founders connect and grow their startups within the world's largest community of entrepreneurs. Offering opportunities such as accelerators, grants, and talent search, F6S supports startups by providing access to free resources and mentoring programs. With over 5. 7 million founders and startups, it serves as a vital hub for collaboration and growth in the startup ecosystem.
startups • funding • founders • accelerators • investors
Support Representative - Remote
February 21
F6S
F6S is a platform where founders connect and grow their startups within the world's largest community of entrepreneurs. Offering opportunities such as accelerators, grants, and talent search, F6S supports startups by providing access to free resources and mentoring programs. With over 5. 7 million founders and startups, it serves as a vital hub for collaboration and growth in the startup ecosystem.
startups • funding • founders • accelerators • investors
📋 Description
• Resolve tickets from end-users • Contribute to special projects/MVPs • Decide responses to user issues based on specifications and templates • Maximize the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes • Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience • Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
🎯 Requirements
• At least 3 years of experience in Product/Customer Support in a product-based company • Experience working with Freshdesk/Zendesk, or other ticketing systems • Experience working with CRMs • Experience using social media platforms (LinkedIn, X, Facebook) • Experience using Google Suite (Sheets, Docs, Calendar, Gmail, etc.) • Recent experience in a high-volume, low-value user interaction environment • Experience in website troubleshooting/resolving issues • Basic understanding of web applications • The ability to handle a large volume of tickets daily • Excellent verbal and written English • Team-player
🏖️ Benefits
• Unlimited remote work • Fun and rewarding environment with skill and career progression • Birthday gifts :)
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