Customer Support Specialist

December 31, 2024

Apply Now

Receive Emails with Similar Jobs

F.A. Davis

WebsiteLinkedInAll Job Openings

Nursing Resources • Health Professions and Medicine • Adaptive online testing platforms • Taber's Medical Dictionary

201 - 500 employees

Founded 1879

📚 Education

Description

• F.A. Davis has been a family-managed publishing house since 1879. • Provides the highest level of customer service, active listening, and effective communication. • Customer Support Specialist manages daily operations and meets service level standards. • Goal is to ensure every customer interaction results in a happy customer.

Requirements

• 2+ years’ customer care and/or technical support experience preferred • Ability to demonstrate professional and courteous Customer Service etiquette • Proficiency in MS Office • Experience utilizing CRM systems • Ability to manage multiple devices, applications and software programs simultaneously • Ability to proactively resolve concerns in a prompt, courteous, and professional manner • Personal integrity, independent work ethic, and ability defuse escalated dialogue • Must demonstrate strong organizational, communication, and time management skills to maintain self-managed work in a team environment • Strong problem-solving skills • Conducive home office environment, due to nature of role need a quiet background to ensure we provide the best experience for the customer