Customer Service Advisor, English Speaker
April 5
Description
• Respond to Customer Inquiries via several channels (Chat, Email and Telephone) • Provide information with regards to products/services and other related inquiries • Be the face of Farfetch to our customers and partners alike
Requirements
• Experienced in customer service (minimum of 1 year), preferably in a fashion environment • Fluent in English (mandatory minimum B2 level) • Proficient in the use of IT systems, both customer service specific and windows packages • Highly skilled in written and verbal communication • Skilled in listening • Able to work under pressure • Knowledgeable of fashion/fashion brands • Able to exceed customers’ expectations • Confident and articulate • Hardworking and passionate
Benefits
• Gain hands-on experience in a fast-paced fashion marketing environment • Opportunity for growth as the team expands
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