Japanese Customer Service Advisor
September 29
Description
•FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. •We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. •This community is at the heart of our business success. •We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. •We are FARFETCH for All. •We're passionate about operational excellence, acting with our customers and partners always in our heart. •Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. •In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. •We are looking for a Customer Service Advisor (Japanese Speaker) - Fixed-term contract, to work in a very and relaxed environment and be part of a well-motivated, and growing team. •Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. •You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
Requirements
•Experienced in customer service (>1 year), in a fashion environment; •Good English reading skills (TOEIC 700); •Fluent in Japanese (mandatory); •Proficient in the use of IT systems, both customer service specific and windows packages; •Experience with written skills; •Experience with listening; •Knowledgeable of fashion/fashion brands; •Exceed customers' expectations.
Benefits
•Generous Annual Leave entitlement •Flexible working environment and more!
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