Engagement Manager

6 days ago

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Feedzai

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Feedzai is a leading cloud platform that specializes in managing financial risk by combating fraud and financial crimes using advanced machine learning technology. The company analyzes trillions of dollars in transactions each year to protect major corporations from fraud and money laundering. With a diverse range of roles across the globe and a commitment to employee well-being and development, Feedzai fosters a culture of learning and innovation in the financial technology sector.

Big Data • Real-time Data Processing • Business Monitoring • Fraud Prevention • Large Scale Data Processing

501 - 1000 employees

Founded 2011

💳 Fintech

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Feedzai is looking for an Engagement Manager/Business Analyst who has strong analytical, problem solving, and communication skills who also demonstrates a strong passion for client success and product adoption. • This role will serve as the leader for the delivery of the Order Form for our customers, which will include milestones such as defining the scope, stakeholder identification, data dictionary definition, and more. • You will combine product expertise with business acumen and general project management skills to lead the client through the implementation phase of each project. • Being the client's primary point of contact, you should be able to coordinate multiple priorities and ensure the client can overcome any obstacles during the implementation process. • You should continuously grow your professional skills through training, self-development and by successfully guiding clients in integrating Feedzai’s products to prevent financial crime. • Your Day to Day: • Act as the primary point of contact for Feedzai’s customers and foster positive relationships with them in that role. • Identify each client’s expectations and requirements and effectively communicate them across functional teams. • Become a subject matter expert of Feedzai’s products and advise clients about best practices. • Collaborate with the client with the support of Data Science and Risk Analyst teams to map the client’s fields to Feedzai’s standard API data dictionary. • Design process flows with an understanding of the customer’s event flow and current state. • Collaborate with cross functional teams in a multicultural environment. • Address customer issues with speed and efficiency. • Perform project management tasks such as communicating the project status to both internal and external stakeholders, reminding clients about implementation milestones along with their due dates, facilitating meetings, taking meeting notes and leading the product activation from start to finish. • Work with the portfolio manager to manage client backlog and understand client timelines. • Define and assess project risks and effectively devise mitigation plans. • Provide updates to internal cross-functional partners (Product Management, Product Development, Portfolio Managers) on customer perspectives, risks, strategic insights, issue resolution activities, and expansion opportunities. • Collaborate with the product and software development teams to ensure customer feedback is incorporated into our product roadmap. • Translate technical client requirement into user stories to be consumed by the Engineering team for implementation.

🎯 Requirements

• Bachelor’s Degree in Business, Management, Engineering or similar field. • At least 2 years experience in a Business Analyst role with responsibility of requirement elicitation. • Familiarity with API mapping and design. • Demonstrated skills in managing customer relationships for a managed services and/or SaaS organization. • Project management experience, including the ability to effectively prioritize different clients’ deliverables. • Experience being hands on with leading Customer Onboarding and Implementations. • Experience with the full Standard Development Lifecycle (SDLC); • Strong analytical and organizational skills. • Have leadership, adaptability, problem-solving, and critical thinking skills. • Be solution-oriented and take initiative when issues arise. • Excellent verbal and written English communication skills. • Ability to manage client expectations and push back when necessary. • Experience leading workshops and project initiation meetings. • Experience with Visio or similar flowcharting software. • Understanding of data/schema definitions such as JSON and XML.