IT Support Specialist

5 days ago

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Felix

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Leadership Development • Strategic & Organizational Consulting • Organizational Culture • Assessment & Measurement • Career Transition & Outplacement

51 - 200

Description

• Set up new user accounts, provision devices, and ensure all tools are configured for new hires using Rippling as the Mobile Device Management (MDM) solution and Google Workspace as our Identity Provider (IDP). • Lead the technical onboarding for new team members, providing guidance on device setup and software usage. • Manage the offboarding process to ensure secure termination of accounts and retrieval or deactivation of devices. • Diagnose and resolve hardware and software issues for Mac and Windows users, addressing concerns such as lost passwords, software malfunctions, and connectivity issues. • Oversee device compliance and monitor antivirus alerts, ensuring our systems are secure and devices remain up-to-date and protected against threats. • Provide day-to-day support via our ticketing system, resolving issues efficiently and maintaining high levels of customer satisfaction. • Maintain accurate documentation of processes, including IT procedures for onboarding/offboarding, troubleshooting guides, and security protocols.

Requirements

• 2+ years of experience in IT support, preferably in a remote or distributed work environment. • Proficiency in managing MacOS and Windows environments. • Experience with Google Workspace as an Identity Provider (IDP). • Familiarity with Rippling or other MDM solutions. • Knowledge of antivirus solutions, monitoring alerts, and maintaining device compliance. • Strong communication skills, with the ability to work efficiently with end-users to resolve technical issues remotely. • Ability to troubleshoot and resolve technical issues across various platforms and devices. • Capable of managing multiple tasks, prioritizing effectively, and documenting processes thoroughly. • CompTIA A+, Google IT Support Professional Certificate, or related IT support certifications (preferred but not required).

Benefits

• Competitive salary • Initial stock options grant • Annual performance bonus • Health, dental, and vision plans • Fully remote work environment • Continuous learning opportunities • Unlimited PTO • Paid parental leave • Empowering opportunities for growth in a dynamic entrepreneurial environment