Fender Musical Instruments Corporation
Fender Musical Instruments Corporation is a renowned manufacturer of stringed instruments and amplifiers, known globally for its iconic electric guitars, such as the Stratocaster and the Telecaster, as well as bass guitars and amplifiers. The company offers a wide range of products and accessories including electric and acoustic guitars, basses, amplifiers, and cutting-edge products like the Acoustasonic series. In addition to selling individual instruments and accessories, Fender also provides subscription-based services such as Fender Play, which offers online guitar lessons. Fender's products are popular among musicians of all levels worldwide, from beginners to professional artists.
Vice President - Customer Service Sales Operations
February 8
Fender Musical Instruments Corporation
Fender Musical Instruments Corporation is a renowned manufacturer of stringed instruments and amplifiers, known globally for its iconic electric guitars, such as the Stratocaster and the Telecaster, as well as bass guitars and amplifiers. The company offers a wide range of products and accessories including electric and acoustic guitars, basses, amplifiers, and cutting-edge products like the Acoustasonic series. In addition to selling individual instruments and accessories, Fender also provides subscription-based services such as Fender Play, which offers online guitar lessons. Fender's products are popular among musicians of all levels worldwide, from beginners to professional artists.
📋 Description
• Develop and execute the customer service and sales operations strategy aligned with business goals, focusing on digital transformation and AI adoption. • Drive initiatives to improve customer satisfaction, retention, and loyalty through innovative use of technology. • Lead the evaluation, selection, and implementation of AI tools to enhance customer service and streamline sales operations. • Partner with IT, marketing, and product teams to ensure technology implementations align with broader business objectives. • Ensure ethical AI practices and data privacy compliance across all customer interactions. • Identify opportunities to automate repetitive tasks, improve response times, and personalize customer interactions using AI-driven solutions. • Oversee optimizing sales processes, order management, and post-sale support to improve efficiency and scalability. • Develop and monitor key performance indicators (KPIs) to measure the success of customer service and operations initiatives. • Ensure robust training programs for staff on new tools and systems • Additional duties as assigned
🎯 Requirements
• Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field (MBA or equivalent advanced degree preferred). • 10+ years of experience leading customer service, sales operations, or related functions, with at least 5 years in senior leadership roles. • Proven track record of successfully implementing AI-driven solutions and digital transformation initiatives within customer service or sales operations • Excellent communication and interpersonal skills with the ability to build long-lasting and effective business relationships • Strong background in process improvement and change management methodologies • Significant experience in managing and directing remote teams
🏖️ Benefits
• Medical • Dental • 401(k) • Paid time off • Equipment purchase program
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