Business Optimization Quality Assurance Analyst

3 days ago

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F&G

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Life Insurance • Annuities • Retirement Planning • Wealth Transfer

501 - 1000

Description

• F&G is looking to hire for a Business Optimization Quality Assurance Analyst • The Business Optimization Quality Assurance Analyst’s primary responsibility is to ensure the front-line teams are getting every opportunity for success by overseeing the Quality review process as well as the quality of the Business Optimization delivery activities • Oversight of all QA activities within assigned business area • Manages and resolves all QA disputes within assigned business area • Investigates and resolves any training or document opportunities related to an identified QA issue • Serve as functional SME for assigned business area • Coordinates efforts to include Change Enablement, Training, Knowledge Management, Continuous Improvement, and QA actions • Build solid and reputable relationships across the organization

Requirements

• Bachelor’s degree or equivalent experience • 2+ years’ experience in quality assurance or auditing • 2+ years of insurance industry-specific experience in their assigned area • Experience with the implementation of coaching programs