Customer Complaint Compliance Specialist
6 days ago
Description
• Investigate and review customer complaints received by F&G from its annuity and life insurance clients • Collect and analyze relevant documentation, transactions, and correspondence to understand the nature and details of each complaint • Manage the Customer Complaint database for reporting purposes • Oversee the reporting of Key Risk Indicators (KRIs) related to customer complaints • Draft written responses to complaints regarding resolution • Investigate and/or escalate agent monitoring issues • Assist in writing and maintaining department policies and procedures • Address inquiries and audits from various state Departments of Insurance concerning complaints • Support various Compliance functions, including Agent Monitoring, Anti-Money Laundering (AML), and Anti-Fraud teams • Make recommendations for process improvements based on investigation outcomes to prevent future complaints and enhance customer satisfaction
Requirements
• Bachelor’s degree is required • 5+ years of experience in an insurance Compliance, Investigative or Operational role • Demonstrated management and leadership abilities • Insurance/financial industry designations or completed coursework towards Compliance, Ethical or Anti-Fraud designations preferred
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