Technical Account Manager

Yesterday

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Description

• Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers. • Develops overall technology solution knowledge within relevant clients and ensures consistent high levels of service. • Works with the client and Global Technology Team to ensure the success of new services for clients. • Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements. • Works with Operations for critical client specific issues. • Collaborates with the Cyber Security team to ensure that security policies are addressed with clients. • Build trusted relationships with a broad spectrum of stakeholders from senior executive to support desk. • Leverages these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

Requirements

• Bachelor's degree in computer science or related field and or equivalent experience. • Experience in technical Saas implementations with history of increasing responsibility. • Must have experience working on customer implementations in a large, complex information systems environment. • PMP Project Management certification preferred. • Must have project experience with environments containing cardholder data, data privacy, and personally identifiable information (PII). • Self-directed with independent work delivery. • Escalates appropriately and keeps stakeholders informed. • Direct experience with waterfall and agile project management processes and methodologies. • Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty). • Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders. • Experience across the entire technology stack including server, database, network, and storage is ideal. • Ability to own problems and to find solutions. • Fluent in Portuguese, speaking and writing.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.