Director, Customer Success

February 1

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Fieldguide

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Fieldguide is a modern, award-winning AI platform designed for advisory and audit firms. It helps streamline engagements, increase efficiency, and improve client satisfaction through its end-to-end engagement analytics. The platform supports various services, including risk advisory, cybersecurity and privacy, regulatory compliance, SOC readiness and audits, IT audits, and financial audits. Fieldguide integrates with popular productivity and IT tools to provide a seamless user experience, allowing for automated management of requests, documents, and reports. Trusted by top industry firms, Fieldguide enhances the practice of audit and advisory services with AI-driven innovations that save time and improve margins.

Compliance Software • Compliance Audit & Advisory • Audit Engagement Software • Workflow Automation & Artificial Intelligence • Enterprise Cloud

11 - 50 employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

📋 Description

• Fieldguide is looking for an experienced Director, Customer Success whose mission will be to scale and drive the operational effectiveness of our Customer Success Management team. • You will report to the Vice President, Customer Success and will be a trusted partner in setting the strategy and objectives for the Customer organization, evolving our delivery models, scaling the team, implementing and execution of success processes as well as delivering operational metrics that align to delivering a world-class customer experience. • You will play a key role in defining the evolution of our Customer Success business as Fieldguide continues to rapidly scale. You and your team will work closely with the Engineering, Product and Design teams supporting all customer segments. This role will require a mix of strategy and hands-on execution.

🎯 Requirements

• 5+ years of experience in leading Customer Success Management teams, with direct experience in a SaaS environment • Deep understanding of the role of Customer Success in an Enterprise Software company with a strong sense of customer empathy • You are customer obsessed and have a proven track record of strong cross-functional collaboration • You are committed to building deep ties and effective collaboration with our engineering team. We won't compromise on this. • Strong communicator with ability to collaborate with and influence the broader organization • Authentic, humble and curious self-starter, who is excited to roll up their sleeves, be a player/coach • Comfortable with ambiguity, with the ability to learn new concepts and technologies quickly, and apply those learnings to new domains • A strong desire to learn about assurance, advisory and audit, our customers, their frameworks, processes, tools and technologies

🏖️ Benefits

• Competitive compensation packages with meaningful ownership • Unlimited PTO • 401k • Wellness benefits, including a bundle of free therapy sessions • Technology & Work from Home reimbursement • Flexible work schedules