Customer Success Manager

2 days ago

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Filmhub

WebsiteLinkedInAll Job Openings

Video-on-Demand (VOD) Distribution • Content Aggregation • Film & TV Distribution • Film Distribution

2 - 10 employees

📱 Media

☁️ SaaS

💰 $6.8M Seed Round on 2022-01

Description

• Filmhub is where modern filmmakers distribute their titles directly to streaming services. • You will drive the acquisition of new titles and growing subscription revenue. • Key responsibilities include having a fundamental understanding of Filmhub services and processes, building a book of business, engaging and supporting clients, improving internal and external resources, and becoming a Filmhub Brand Ambassador. • Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels thus driving subscription revenue.

Requirements

• Time Management—Consistently manage a high volume of activity (emails, meetings, tickets) without getting overwhelmed. • Empathy—The ability to understand and empathize with clients’ concerns and challenges is essential for building trust and strong relationships. • Metrics Obsessed - You are obsessed with meeting and exceeding your daily, weekly, and monthly goals. • Problem-solving - Must identify issues and find creative solutions to meet client needs and expectations. • Product Knowledge - A deep understanding of Filmhub’s technology and services to effectively address client inquiries, provide guidance, and offer relevant suggestions. • Adaptability - The ability to adapt to changing circumstances, such as new client requirements or product updates. • Communication - Strong verbal and written communication skills are essential for effectively interacting with clients, understanding their needs, and conveying solutions clearly. • Data Analysis - Basic proficiency in data analysis tools (e.g., PopSQL, Microsoft Excel, Google Sheets). If you’re not versed in SQL, we’ll teach you! • CRM (Customer Relationship Management) Systems: Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zendesk). We use HubSpot.