finally
Finally is a financial technology company that provides a comprehensive platform for small and medium-sized businesses to manage their accounting, bookkeeping, payroll, banking, and credit needs. Focused on streamlining business finances, Finally utilizes AI-driven software to ensure real-time classification of transactions, allowing businesses to handle everything from invoicing and bill payments to tax compliance and cash flow management effortlessly. Their user-friendly interface and dedicated team aim to give businesses clarity and control over their financial operations, enhancing efficiency and reducing the burden of back-office workflows.
Bookkeeping • Technology • Accounting • Software • Quickbooks
Accounting Customer Support Manager
February 12
finally
Finally is a financial technology company that provides a comprehensive platform for small and medium-sized businesses to manage their accounting, bookkeeping, payroll, banking, and credit needs. Focused on streamlining business finances, Finally utilizes AI-driven software to ensure real-time classification of transactions, allowing businesses to handle everything from invoicing and bill payments to tax compliance and cash flow management effortlessly. Their user-friendly interface and dedicated team aim to give businesses clarity and control over their financial operations, enhancing efficiency and reducing the burden of back-office workflows.
Bookkeeping • Technology • Accounting • Software • Quickbooks
📋 Description
• Manage a team of accounting support staff • Ensure adherence to bookkeeping standards, company processes, and internal controls • Analyzing customer support data to identify trends and areas for improvement in accounting or operational processes • Implementing new customer support tools and procedures to streamline the resolution of accounting support issues • Developing knowledge base articles and training materials for the customer support team on accounting procedures
🎯 Requirements
• Knowledge of bookkeeping and accounting practices and principles • Proven ability to lead, manage, and motivate a team • Excellent attention to detail and accuracy • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Excellent customer service skills, including active listening and conflict resolution • Proficiency in accounting software (QuickBooks Online) and customer relationship management (Salesforce) tools and support ticketing systems (Zendesk) • Strong analytical skills to identify trends and patterns in customer data • Excellent communication skills, both written and verbal
🏖️ Benefits
• Competitive salary • Stock options • Health, vision, and dental insurance • Paid time off • More!
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