Customer Success Manager

April 15

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Findem

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Findem is a company that leverages AI and unique 3D data to transform talent acquisition. Their platform provides talent teams with unmatched access to global talent data, automating workflows and consolidating talent management activities. With features like Copilot for Sourcing, inbound management, and candidate rediscovery, Findem helps businesses discover, engage, and nurture the best talent efficiently. The company's advanced data-driven approach combines people and company data to provide deep insights into the labor market, enhancing recruiting strategies and improving engagement and pipeline performance.

Recruiting • AI • Talent Acquisition • Diversity Hiring • DEIB Recruiting

51 - 200 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

📋 Description

• Findem is HR 2.0, a fast-growth startup. • Our People Intelligence platform uses true AI for talent acquisition. • Role involves orchestrating customer-centric operational excellence. • Develop a deep understanding of each customer's business goals. • Create customer success plans with clear goals. • Guide new customers through onboarding and provide training. • Maintain comprehensive knowledge of software products. • Foster strong relationships with customers and act as their advocate. • Collaborate with support to resolve customer issues. • Keep customers informed about product updates and deliver regular reports.

🎯 Requirements

• Proven experience in Talent Acquisition operations, managing vendor relationships and driving engagement of tools & systems OR implementing, enabling and servicing customers on a multi-product, platform SaaS product • 3-5 years experience in delivering large scale projects for Talent Acquisition teams (e.g. deploying new tools & systems) OR managing large, global customers through the full post-sales customer journey • Ability to understand a customer’s executive priorities through discovery, research & assumptions • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a proactive attitude. • Technical aptitude and the ability to understand software products and solutions. • Knowledge of CRM software and customer success management tools is a plus. • Ability to work independently and as part of a cross-functional team. • Strong organizational skills and attention to detail.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Health, dental, and vision insurance. • 401(k) retirement plan. • Flexible working arrangements. • Friendly and collaborative work environment.