Customer Service Representative

June 3

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Description

• Handle both incoming and outgoing calls. • Address customer concerns promptly and effectively. • Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue. • Strive for customer satisfaction in every interaction. • Maintain thorough records of customer engagements, update customer accounts, and organize documentation. • Adhere to communication protocols, guidelines, and company policies. • Go the extra mile to actively engage with customers. • Perform miscellaneous tasks as needed.

Requirements

• Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts • Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level • Exceptional phone, email, and instant messaging communication proficiencies • Strong organizational and time management competencies • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP • Skilled in using word-processing software and spreadsheets, such as MS Office • Familiarity with online calendars and scheduling systems, such as Google Calendar • Proactive and confident demeanor with meticulous attention to detail • Able to work the night-shift.

Benefits

• Comprehensive Health Insurance Coverage (HMO) • Performance-Based Incentive Programs • Embracing and Inclusive Workplace Culture • Continuous Upskilling and Development Opportunities • Full Work-From-Home Arrangement • Dedicated and Supportive Team Environment • Pathways for Professional Advancement • Engaging and Enjoyable Work Atmosphere