Customer Success Manager

June 3

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Description

• Become the primary contact post-sales, by conducting a thorough customer onboarding & customer education process and take full ownership of the account's health post-implementation • Prepares the account to be billable by ensuring that the customer successfully starts with our service, introduction to their assistant, access to the Wing platform, and prompting the customer to delegate their first task • Builds a goal plan for the customer, focused on the short & long-term goals towards growth, and identifies ways Wing can support those goals • Proactively manage the relationship between virtual assistants and assigned clients during & post-onboarding including periodic check-ins, ad-hoc calls/texts, and actively checking-in with the virtual assistants, supervisors, and managers • Manage all inbound customer communications by organizing/escalating & resolving issues appropriately • Understand Wing’s different offerings and the value provided for each industry through each vertical and communicate clearly to customers

Requirements

• Bachelor’s degree or higher • Excellent written and spoken English communication skills • At least a year of experience in client relationship management AND/OR project management is a MUST • Experience with process implementation is preferrable but not required • Comfortable with various operating systems and video call communication tools (Zoom, Google Meet, etc) • Understanding of online software (SaaS) services and/or technology-based solutions • Understanding of goal development and implementation • Positive attitude with the desire to contribute to the success of the company and remain professional under pressure with customers • Ability to use a variety of styles to persuade or negotiate appropriately • Exceptional interpersonal skills

Benefits

• Performance Bonus • Ability to network with executives at one of the fastest-growing companies in the US • Opportunity to obtain knowledge about many industries simultaneously • Remote work-friendly • Avenues for rapid promotion & salary increases as the company scales