L1 Support Engineer - Night Shift

October 20

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FintechOS

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fintech • insurance software • banking software • financial industries software • artificial intelligence

201 - 500

Description

• The L1 Support Engineer is the first point of contact for users experiencing technical issues. • This role involves troubleshooting, diagnosing, and resolving basic technical problems, escalating complex issues to higher support levels, and ensuring customer satisfaction. • The L1 Support Engineer will work closely with other IT teams to maintain system stability and meet service level agreements (SLAs). • In this role, strong communication skills are essential. • The ideal candidate will be able to effectively convey information, collaborate with team members across various departments, and engage with external stakeholders. • Please note that this role involves a non-traditional schedule, as it requires working night shifts to effectively support operations and clients across multiple time zones, including the Americas and Australia. • The ideal candidate will need to be flexible and comfortable working during nighttime hours to ensure continuous coverage and responsiveness to global stakeholders.

Requirements

• Bachelor’s degree in Computer Science or related field or equivalent combination of industry related professional experience and education • Willingness to constantly learn, improve, and share your knowledge with the team • Positive, can-do attitude and ability to work in a team • No problem working in a fast-paced environment • Professional experience in application support or similar, while supporting SaaS products, preferably in the fintech industry • Familiarized with CRM tools, ticketing systems (Jira, Zendesk or similar) • Comfortable using MS SQL Server Management Studio (or similar) • Able to analyse and interpret sections of source code • Web debugging experience • Exposure to REST APIs and API Clients (Postman or similar) • Good knowledge of English • Nice to have ability to design and implement data models in SQL • good handle of HTML and CSS • good handle of JavaScript (mid-level), understanding of functions and parameters, async behaviour and callbacks, variable scopes, array, and string manipulation