FireMon
FireMon is a leading provider of security solutions focused on firewall policy management, cloud security operations, and cyber asset discovery and identification. The company offers a range of products that streamline security operations and automate workflows, helping organizations manage risks, enforce compliance, and detect and mitigate threats in both cloud and firewall environments. With over 20 years of experience, FireMon serves diverse industries such as healthcare, financial services, retail, manufacturing, and technology. Its solutions are designed to increase visibility, reduce risk, and manage changes across hybrid network policies.
security • firewall • management • software • compliance
Technical Account Manager - APAC
January 24
FireMon
FireMon is a leading provider of security solutions focused on firewall policy management, cloud security operations, and cyber asset discovery and identification. The company offers a range of products that streamline security operations and automate workflows, helping organizations manage risks, enforce compliance, and detect and mitigate threats in both cloud and firewall environments. With over 20 years of experience, FireMon serves diverse industries such as healthcare, financial services, retail, manufacturing, and technology. Its solutions are designed to increase visibility, reduce risk, and manage changes across hybrid network policies.
security • firewall • management • software • compliance
📋 Description
• The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. • The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. • You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. • This role will also require periodic onsite visits.
🎯 Requirements
• Fluent in conversational and technical English • Bachelor’s Degree in Computer Science, Information Technology, or another related field • Five or more years of experience in technical project management, technical account management, or a similar area. • Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks. • Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches. • Possess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX. • Must have experience in Linux/UNIX OS. • Experience using case management systems such as JIRA and Zendesk. • Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB). • Three or more years of Networking, API work, and/or consulting experience – to or within large corporations, relating to enterprise software implementation and change management. • Three or more years of experience designing and implementing client-facing solutions. • Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark and Network Monitoring tools • Understand security concepts: PKI, Certs. • At least one active technical certification – CCNA level or similar – with the ability to obtain at least one new technical certification each year. • Knowledge of modern software development methodologies, with emphasis on software and hardware architecture and infrastructure development. • Demonstrated ability in customer-facing positions, preferably as a professional services consultant. • Strong analytical skills regarding technical and project management issues. • Strong organizational skills with an ability to manage competing client demands. • The ability to engage and communicate effectively across multiple levels of a F500 size customers’ IT network and security teams is highly desirable, from analyst to mid-level management through C-level (CISO/CIO/CTO).
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