Part-Time Bilingual Customer Service Associate - Spanish

August 16

Apply Now

Receive Emails with Similar Jobs

First Help Financial

WebsiteLinkedInAll Job Openings

We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200

Description

• Provide customer service regarding issues in heavy traffic call center • Responsible for opening clients complaints • Deescalate client issues and escalate to the appropriate manager if needed • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances • Meet defined department goals and activity metrics • Daily / weekly reporting to direct supervisor • Provide pay off quotes to dealers and customers • Assist clients with Insurance and registration issues • Contact insurance companies for policy verification and other various issues • Provide written account information as requested by customers

Requirements

• Demonstrates historical career stability • Fluent in Spanish and English • High level of professionalism and commitment to the job • Detail oriented mindset • Excellent written and verbal communication skills • 1 year of customer service or retail experience preferred • Ability to deescalate issues/concerns

Benefits

• Monthly performance bonus • Generous base salary • Career development rotation program