Firstbase
Firstbase is an all-in-one startup operating system designed to simplify the process of launching and managing a business. It provides a comprehensive suite of tools, including incorporation services, compliance monitoring, bookkeeping, and tax filing. Firstbase aims to democratize access to starting companies by making it accessible, efficient, and streamlined through automation and global support. Trusted by founders around the world, Firstbase has successfully helped over 30,000 companies and provides essential resources and services such as a business address, registered agent services, and payroll tax management. The platform is particularly beneficial for startups and small business founders looking to minimize the bureaucratic challenges of starting a company and focus on growth.
CX Program Manager
February 28
Firstbase
Firstbase is an all-in-one startup operating system designed to simplify the process of launching and managing a business. It provides a comprehensive suite of tools, including incorporation services, compliance monitoring, bookkeeping, and tax filing. Firstbase aims to democratize access to starting companies by making it accessible, efficient, and streamlined through automation and global support. Trusted by founders around the world, Firstbase has successfully helped over 30,000 companies and provides essential resources and services such as a business address, registered agent services, and payroll tax management. The platform is particularly beneficial for startups and small business founders looking to minimize the bureaucratic challenges of starting a company and focus on growth.
📋 Description
• About the role: Firstbase.io is on a mission to build an 'All-In-One Company OS'. • Looking for a highly responsive, detail-oriented, and operationally excellent CX Program Manager. • Drive strategic initiatives to enhance customer experience, optimizing processes through AI and data-driven decision-making. • Work cross-functionally with Product, Engineering, and Operations for innovation and streamline workflows. • Thrive in a fast-paced environment with stakeholder management skills.
🎯 Requirements
• Be based in a LatAm country (although the position is remote) • 4+ years of experience managing customer service operations, preferably in a startup environment • Proven experience optimizing BPO partnerships for efficiency and quality • Strong analytical mindset with experience in leveraging AI and automation to improve CX • Proficiency with Zendesk, including triggers, Guide, Explore, and messaging • Exceptional communication and stakeholder management skills • Highly responsive, proactive, and detail-oriented • A strong desire to learn, experiment, and implement AI solutions for support operations
🏖️ Benefits
• Competitive salary & equity • Hybrid work environment • 21 days of PTO + birthday off • Build your ideal work setup • Health benefits • Learning & development • Amazing annual bonuses
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