October 22
• Analyze business and user needs and translate into proper system requirement and design specifications • Complete system configuration per specifications • Assist and guide the customer in writing test plans and test cases to ensure testing aligns with the requirements presented • Guide the customer in implementation best practices and manage customer expectations to ensure their success in the project • Conduct a variety of tests such as system, quality and peer reviews • Ensure that the configuration is correct per the agreed upon documentation • Verify through testing that changes made to one part of the application do not impact other parts • Report and review testing results • Triage and resolve configuration issues • Deliver standardized software training to clients • Provide consulting and support to clients as they configure the product • Liaise with other internal groups such as development staff and support teams • Achieve utilization targets
• 3-5 years of industry experience in accounting, finance or banking preferred • Credit risk experience. Preferred wholesale/corporate banking • End-to-end software implementation experience (preferably at a software vendor) • Understands the IT project life cycle from requirements gathering through implementation and go live • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) • Excellent analytical, decision-making, problem-solving, team and time management skills • Ability to meet deadlines and communicate status appropriately and timely • BPMN, SQL, Python or C# knowledge will be a plus • Willingness to travel occasionally
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home - 2 days a week, etc.)
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